As industrial operations and automation environments grow increasingly complex, minimizing downtime and equipping plant maintenance teams with instant, expert answers is paramount. TechConnectIQ™ Support from Rockwell Automation helps industrial facilities navigate these challenges.

TechConnectIQ Support brings together a unified digital support experience through myRockwell Automation, combining global engineering expertise, real-time troubleshooting, ongoing software maintenance, and advanced workforce enablement tools into a single connected platform.

Key Benefits for Industrial Users

• Faster Answers with Less Effort

  Access a unified knowledge base containing over 100,000 authored articles, intuitive asset visibility, and streamlined digital onboarding modules right from myRockwell Automation

• 24x7 Global Technical Expertise

  Connect directly with over 500 specialized engineers across 15 global support centers for real-time remote desktop troubleshooting, scheduled callbacks, and click-to-connect assistance

• Proactive Software Maintenance & Cybersecurity

  Keep control systems current, secure, and compatible with continuous software maintenance releases and eligible firmware updates

• Modern Workforce Enablement Tools

  Empower maintenance teams using the cloud-hosted Digital Assist Library featuring augmented reality step-by-step guidance and Live View Support™ video annotations

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Support Tiers: Basic, Standard, and Professional 

TechConnectIQ | Basic

• Core Offerings: Online support center access (Knowledgebase & forums), digital onboarding modules, software maintenance I (update downloads), and firmware updates

• Workforce Tools: Access to the Digital Assist Library of AR work instructions

TechConnectIQ | Standard

• All Basic Features Plus: 24/7 real-time support, remote desktop troubleshooting, Click-to-Connect from the online portal, and Scheduled Callbacks for non-critical issues

• Enhanced Visual Tools: Live View Support™ tool featuring live video feed and augmented reality annotations

 

TechConnectIQ | Professional

• All Standard Features Plus: Software Maintenance II (emergency software replacements and priority updates), professional priority access to the front of the support queue

• Advanced Expertise & Assessment: Direct access to schedule dedicated time with consultant-level engineers and workforce competency assessment tools

 

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Plan Your Support Strategy & Optimize Operations

Whether you're troubleshooting an issue, managing software updates or supporting critical operations, TechConnectIQ Support helps reduce effort, resolve issues faster and keep your operations running with confidence.